*Please note that due to the coronavirus, we are facing 1-2 days delay in deliveries to Israel.*

Below 10kg

• Will be shipped with Prime Express Plus
• No handling fees
• 17% tax on orders above $75 USD (~260₪)

10kg or more

• Will be shipped with EMS
• These orders may experience additional delays during delivery
• Orders under $75 USD = extra 35.10₪ handling fee (paid to EMS)
• Orders above $75 USD = extra 60₪ handling fee (paid to EMS) + 17% tax
• Please keep in mind that the weight of packaging, cardboard and other filling materials may make the parcel heavier than anticipated
• Delivery partners are liable to change on short notice depending on different external circumstances. Any changes we make will be in the ultimate goal of making sure you receive your package in the promised time-frame with the best possible experience

Please be aware that you will be taxed 17% for orders above $75 USD (approximately 260₪ at current Forex rates) according to the Israel Customs regulations.

Two orders or more from Myprotein to the same customer within up to 72 hours will be considered a single consignment that was split, and import taxes will be calculated based on the aggregate value of all the goods/this consignment.

Please be aware that the usage of credit will still count towards the total order value and will be displayed on the commercial invoice to customs.

For more information about taxes and customs regulations visit the Israel Customs Website.

Are there still delivery services to Israel?

Yes, our services are still running as normal but please note that packages may face 1-2 days delay in delivery.

What measures are Myprotein taking to protect customers from COVID-19?

According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, Myprotein are constantly monitoring the situation (and any official advice issued in connection with the same) and the Group is taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard.

Generally speaking, as a BRC AA Grade Accredited manufacturer, we take food safety extremely seriously and we have implemented the highest quality food safety management systems. Specifically, in respect of the threat of COVID-19, additional measures implemented by Myprotein currently include the following:

We are maintaining and auditing food hygiene standards throughout our manufacturing process across all brands.
We have further enhanced our cleaning routines in all areas of manufacturing, fulfilment and in all office spaces.
All Myprotein employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.
We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough

In addition, we are taking extra precautions on reducing any touch and transmission points throughout all Myprotein premises and workplaces.What measures are Myprotein taking to protect customers from COVID-19?

According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, Myprotein are constantly monitoring the situation (and any official advice issued in connection with the same) and the Group is taking sensible measures to protect customers and staff. We suggest you review theWHO website for latest advice in this regard.

Generally speaking, as a BRC AA Grade Accredited manufacturer, we take food safety extremely seriously and we have implemented the highest quality food safety management systems. Specifically, in respect of the threat of COVID-19, additional measures implemented by Myprotein currently include the following:

We are maintaining and auditing food hygiene standards throughout our manufacturing process across all brands.
We have further enhanced our cleaning routines in all areas of manufacturing, fulfilment and in all office spaces.
All Myprotein employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.

We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough.

In addition, we are taking extra precautions on reducing any touch and transmission points throughout all Myprotein premises and workplaces.

Please contact our customer service if you have any further questions.